Get the tips and best practices for implementing, adapting, and changing the collaboration framework in your company.
PURPOSE Backups are essential to any IT job. Some consider backups as the most critical tasks in an administrator’s day. Why? Because when a backup is done correctly (and performed regularly), recovering from a disaster is less of a nightmare and more of an inconvenience. Without those backups, your business could be non-operational for some ...
PURPOSE Microsoft developed a scripting language called PowerShell to assist Windows administrators with repetitive or mundane tasks. (TechRepublic Premium’s first Windows administrator’s PowerShell script kit can be found here.) To introduce you to PowerShell — or to further your existing knowledge base — TechRepublic Premium has assembled these PowerShell commands and scripts for common workstation ...
PURPOSE Some of the most important tools in business are used for collaboration. Without these types of solutions, your staff would struggle to remain as productive as needed. TechRepublic Premium dug into some of the top collaboration tools on the market as a comparison to help you know which offers the tools you need and ...
PURPOSE Successful chief experience officers combine excellent communications skills with an intimate knowledge of customer expectations, company operations and industry standards. This hiring kit from TechRepublic Premium provides a workable framework you can use to find, recruit and ultimately hire the best candidate for CXO of your organization. From the hiring kit: DUTIES AND RESPONSIBILITIES ...
The challenges we have faced over the past three years have created a huge transformation in our society. The disruptive pandemic and ongoing economic uncertainty have forced companies around the world to radically adjust almost every facet of their operations. No area has seen more turbulence than customer service, a trend exacerbated by a dramatic ...
In times of economic instability and uncertainty, customer service leaders face more than just the day-to-day challenges. The new requirements fall into three main categories: Reduce costs and prioritize Drive growth and find creative ways to increase revenue Retaining customers who face the same challenges Each of these challenges is difficult in itself – tackling ...
This is the demonstration file to accompany the article, How to format filters so they match visualizations in Microsoft Power BI by Susan Harkins.
While video teleconferencing has been used as a common business tool for many years, the associated principles regarding etiquette may not be as familiar as it should be to all your employees. The sample video and online conferencing policy template from TechRepublic Premium can help your business establish a common set of rules all your ...
Use Google Workspace for business email, video conferencing, cloud storage, and file sharing. Get all the tools your team needs to collaborate and get more done.
It’s Saturday morning, and your customer has an issue. They pick up the remote—er, phone—and dial the number to your support line, expecting instant gratification. There’s only one problem: Your customer might not get connected with the agent they expect. Will they be a knowledgeable one? Will they be understanding and empathetic? Or will they ...
This is the demonstration file to accompany the article, How to combine values into a single cell in Microsoft Excel Power Query, by Susan Harkins.
This is the demonstration file to accompany the article, How to make the default area chart in Microsoft Excel more attractive by Susan Harkins.
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact for organisations that use Slack for their service teams. Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting solutions. However, companies struggled to bridge the gap between ...
This is the demonstration file to accompany the article, How to use Google Sheets data in Microsoft Power BI by Susan Harkins.
This is the demonstration file to accompany the article, How to turn a hollow circle into chevrons in Microsoft PowerPoint by Susan Harkins.