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What Makes a Successful Next-Generation Contact Center?

Do you know what customers want most when they contact you?

Contacto by Plivo
Published: July 22, 2022, 9:57 AM PDT Modified: October 26, 2022, 6:56 AM PDT Read More

This checklist is designed to help you ensure that new employees have been trained on all the systems, software and devices they’ll be working with. You can tweak the entries in the various sections to match your needs. Where TechRepublic Premium offers a sample corporate policy, we’ve included a link to the download. Previously priced ...

This ACH payment process policy from TechRepublic Premium describes the procedures an organization and its representatives must use when paying any approved invoice from authorized vendors, suppliers, consultants, contractors, government agencies, or other authorized products, services or tax authorities via a manual electronic payment. This policy can be customized as needed to fit the needs ...

This hiring kit from TechRepublic Premium contains a job description, sample interview questions and a basic want ad to help you find the best candidates for a virtual reality designer position. From the hiring kit: INTRODUCTION While the concept of virtual and augmented reality applications has been around for decades, the technological ability to render ...

What Makes a Successful Next-Generation Contact Center?

New User Education Checklist

ACH Payment Process Policy

Hiring Kit: Virtual Reality Designer

Accomplishment Tracker