This policy defines what systems and services to monitor, establishes how they will be monitored, and determines how support staff will be notified of problems that require escalation or remediation.

From the policy:

SUMMARY

Maximum uptime is often a priority goal for company systems and services in today’s 24/7 year-round society. With that objective in mind, a comprehensive system and service monitoring strategy is an essential component of any technological infrastructure to achieve organizational success. The ability to detect outages or disasters and then notify responsible staff is important, but measuring trends and problems that can lead to the implementation of preventative solutions before critical business functions are affected is even more useful. Monitoring strategies should be both proactive and reactive. A robust and reliable system and service monitoring implementation can help companies maintain resilience, reputation and profits.

AUDIENCE

All employees responsible for company systems and services (whether full-time, part-time, contract workers, consultants, interns or temporary workers) are covered by this policy. It also applies to all company-owned equipment, resources and applications/services related thereto.

POLICY DETAILS

The first step in developing a quality monitoring policy is to review your latest network diagram or environmental documentation that identifies the systems and services upon which the business operates. From this data you can then make a list of all the important functions and components in your environment.