Recruiting a help desk support candidate with the right combination of technical experience and communication skills will require a comprehensive screening process.

This hiring kit from TechRepublic Premium provides an adjustable framework your business can use to find the right person for the job.

From the hiring kit:

INTRODUCTION

Digital transformation continues to be a major trend for business enterprises of all sizes as they accommodate and cope with a mobile and remote workforce. Cloud services, mobile devices and employee-provided computers are all part of the IT infrastructure landscape now. As always, supporting all those various devices, software and employees trying to productively use them is a necessary part of the management process.

SALARY RANGE

According to Glassdoor, the salary for a help desk support professional in the United States ranges from about $34,000 per year to around $68,000 per year. The median salary in that range is $48,000 per year.

DETERMINING FACTORS, DESIRABLE PERSONALITY TRAITS AND SKILLSETS

Help desk support professionals must possess an inherent ability to troubleshoot technical problems. They must consider esoteric factors like hardware drivers, component quirks, bad wiring, environmental interference and plain and simple user error, all without being in the room or experiencing the problem first-hand. That kind of expertise is often difficult to find and seldom mastered.