In this TechRepublic Premium guide, technicians can learn how to properly structure service tickets, gain appreciative customers and end users, and improve customer satisfaction (or CSAT) scores which will reward your efforts. From the guide: INTRODUCTION It’s tempting, in the heat of the typical support technician’s day, to enter minimal information in service tickets to ...

Computer hardware engineers design and create the physical components that make computers, smartphones, sensors and other digital devices run. Because of the meticulous nature of their work, the best candidates must have an inherent ability to focus on the task at hand. This hiring kit from TechRepublic Premium provides a workable framework you can use ...

The reassignment of existing equipment takes place when employees leave the organization or receive new computers, mobile devices, printers and other assets. It is essential to follow strict guidelines for equipment reassignment so that company investments, data and privacy are protected. The following checklist from TechRepublic Premium will help ensure that all the appropriate steps ...

Internet of Things devices serve a number of useful applications, such as environmental, asset or inventory monitoring/control, security functions, fitness devices and smartwatches. There is an array of IoT functions for both consumer and business purposes, but determining the total cost of ownership and the return on your enterprise investment in a widespread or large-scale ...

PURPOSE The purpose of this Bring your own device policy from TechRepublic Premium is to provide requirements for BYOD usage and establish the steps that both users and the IT department should follow to initialize, support and remove devices from company access. These requirements must be followed as documented in order to protect company systems ...

PURPOSE The purpose of this policy from TechRepublic Premium is to provide procedures and protocols for supporting effective organizational asset management specifically focused on electronic devices. This policy can be customized as needed to fit the needs of your organization. From the policy: ASSET CONTROL POLICY DETAILS Definition of assets Assets can be defined both ...

PURPOSE Every department, regardless of size, needs to employ and account for depreciation — particularly if that department manages assets such as laptops, servers, and production machinery. How else are you going to know when it’s time to purchase new equipment? With the help of this worksheet from TechRepublic Premium, you’ll be able to calculate ...

Point-of-sale systems present a wholly different challenge compared to just deploying a new PC. While managed service providers must remember all the same and myriad details as with a PC when deploying a new POS workstation, there are a host of additional and often complex and sometimes sensitive elements that must be properly addressed with ...

Computers, laptops, servers and other IT equipment are regularly replaced and decommissioned. Off-lease systems must be returned to the manufacturer, some equipment is recycled, and other systems are given to employees or donated. Systems must be properly processed, and sensitive, proprietary, and all other organization information must be properly removed prior to discarding the systems. ...

The concept of a metaverse, or a computer-generated universe, has been around for decades, certainly longer than when it was recently commandeered by Mark Zuckerberg in his attempt to rebrand Facebook as a new company called Meta. Massively multiplayer games, which can be classified as early metaverses, have been widely available to the gaming public ...

While you upgrade your office to work remotely, don’t forget about improving it to get better results for video. You may say to yourself, “But I don’t film anything at home?” Au contraire, mon ami, more than likely you film yourself every day. All of those Zoom meetings? Filming. Google Meet? Filming. FaceTime? Yet again­—filming. ...